OUR PREMIUM SERVICES
Our support solutions simplify our valued customer operations with a single point of contact and flexible SLA to differentiate customer experience from competitors. Our experienced Customer Care Agent log calls into our help desk system. Then allocate call to our Field Engineer within committed Service Level Agreement with our customers. We are also able to provide business critical support for 7 days x 24 hours if required.
Our dedicated & skilled engineers are able to deploy whole unit for swap out services or required parts for repair activities for the whole unit from our own inventory. We also provide warranty support on behalf of our OEM. Being a Service Provider we also give warranty services to our customers. Our comprehensive Service package for multi-vendor products across multiple delivery channels includes –
24/7 help desk services
Service channels integration
Updates and repairs
The company aims at offering creative, spunky banking security products & e-banking solutions of standard of up to the mark. We view ourselves as technology partners of our humble clients. Our working environment is extraordinary due to our strong corporate community and skilled professionals.